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Service 04

AI that knows your organization

Knowledge base, smart agents and personal assistants for leadership — trained on what you know.
General AI tools know everything except one thing: your organization. They don't know your price list, your procedures, your customers or the way you work, so their answers sound good and don't help. An enterprise AI knowledge base is the layer that connects that capability to your reality: the system answers from your knowledge, points to the source each answer came from, and runs on data that stays yours. On top of it sit agents that carry out tasks and personal assistants for leadership.
The problem

Enterprise AI knowledge base: when knowledge depends on two people

Knowledge is scattered across folders, WhatsApp groups and the heads of two long-timers.
Training a new employee takes months, and in the meantime they ask everyone and get three different answers.
Managers burn the day searching for documents, summarizing meetings and drafting emails.
Everyone is already using outside AI tools on their own, and nobody knows where the data is going.
How it looks in practice
At an insurance company's service center, a new representative was asked about coverage under a particular policy. Instead of searching three files or asking a veteran colleague, he typed the question in plain language and got the exact answer from the policy wording — with a link to the clause itself so he could verify it. That question came up dozens of times a month, and until then every representative answered it slightly differently. After a month, the time it took to train a new representative had dropped significantly, and leadership could see for the first time which questions worried customers most. That insight changed the company website too: the three most common questions moved to the homepage, and the service center received fewer enquiries about them. The knowledge itself stayed the responsibility of the operations department, which updates it through a simple interface without involving us.
What the service includes

One knowledge layer that everything else sits on

Enterprise knowledge base
Procedures, price lists, contracts and answers in one place, with natural-language search. Every answer comes with a reference to the document it was taken from.
Organized file repository
Files are organized and connected to the knowledge base, not sitting in a separate folder nobody updates.
Smart agents
They answer employees and carry out tasks in your systems — opening a ticket, updating a record or generating a document.
Personal AI assistants
For the CEO and leadership: meeting prep, summaries, drafting and searching information across systems, based on the permissions of each role.
Version control and permissions
It's defined who updates each knowledge area and who may see it, so sensitive information isn't exposed through an innocent question.
Custom solution development
When you need something no off-the-shelf product does — classifying enquiries, checking documents, or a process unique to your field.
How it works

From the first meeting to go-live

01
Mapping the knowledge sources: where it sits today, who maintains it and what state it's in.
02
Organizing and cleaning — conflicting or outdated knowledge is flagged and resolved before the system learns it.
03
Setting up the knowledge base, defining permissions and choosing which sources may be cited.
04
A pilot with one group, usually service or sales, measuring the rate of correct answers.
05
Expanding to agents and personal assistants based on what proved itself in the pilot.
Who it's for

If you recognize yourself here, this is a conversation worth having

Organizations where knowledge depends on specific people, so when they're on leave or move on, work stops or gets done wrong — without anyone noticing in time.
Organizations with high staff turnover or fast hiring that means training again and again.
Leadership teams buried in admin instead of managing.
FAQ

What we usually get asked

Is our data used to train models?
No. Your organizational data stays in your ownership and under your control, and this is agreed in the contract up front.
What if the AI makes up an answer?
The system answers from your knowledge and cites the source. When the answer isn't in your organizational knowledge, it says so instead of guessing.
Who maintains the knowledge after the project ends?
You do, through a simple editing interface. Training on it is part of the project.
Does our knowledge need to be organized in advance?
No. Organizing and cleaning up the knowledge is part of the project, and it's usually also the stage where conflicting procedures or outdated price lists come to light. We flag them and bring them to you for a decision before the system learns.
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And all of it sits on reliable enterprise infrastructure
Information security Identity & permissions Device management Backup & recovery
Smart systems are only as good as the environment they run in. We build and manage the organization's working infrastructure — identity and permissions, device management and security, encryption, backup and recovery — on cloud platforms certified to the strictest international standards. Your organizational data stays owned and controlled by you.
Next step
Give us one knowledge area — procedures, a price list or FAQs — and we'll show you how it answers.
An introductory call of about 20 minutes
No cost, no commitment
A reply within one business day
GLOBALAI
End-to-end AI services for companies and organizations — from discovery to ongoing support.
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CS@GlobalAI.co.il
04 6959909 | 03 9599705
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