For leadership
One session · 3 hours
AI for managers — what actually matters for your organization
A practical overview of what can be automated today, what it costs in time and money, and how to tell a real opportunity from hype.
The opportunity map for your organization
How to prioritize by return, not by impression
What to ask a vendor before signing
Risks, privacy and what must never be uploaded to an external tool
Service & sales
Two sessions · 8 hours
Day-to-day work with AI agents
How to work alongside an AI agent without losing control: when to let it answer, when to step in and how to improve it as you go.
Drafting answers the agent will learn from
Spotting enquiries that need a person
Customer follow-up after a conversation with an agent
Error reporting and continuous improvement
Operations
Three sessions · 12 hours
Automation for operations teams
Identify a recurring process, break it into steps and build an automation from it — with the tools your organization already has.
Mapping a process and pricing the time it takes
Building a first end-to-end automation
What happens when a process fails
When to stop and call a developer
Organizational knowledge
Two sessions · 8 hours
Building and maintaining an enterprise knowledge base
How to gather the knowledge scattered across your organization, clean it up and keep it current so an AI system can answer correctly.
Mapping knowledge sources and contradictions
Writing a procedure a machine understands
Permissions & version control